Parents 'Who do I contact if...'

Safeguarding & Child Protection   Designated Safeguarding Lead: Miss D O’Reilly

Deputy DSL: Miss B Herran Contact

Additional Deputies: Ms M Noone, Miss C Lawson, all HOY, Mr L Keane.          


Tutor – contact for any deep support issues or concerns over attendance and punctuality.

Subject Teacher – for issues regarding a specific student subject concern

Head of Department – for any issue regarding subject queries or when there are concerns raised about a teaching set or member of staff

Head of Year: Well-Being Lead - for issues concerning attendance, punctuality and behaviour across a number of subject areas.

Head of Year: Learning Lead - for issues concerning progress, homework and assessment across a number of subject areas.

Pupil Premium progress and learning needs – initial contact should be made with the HOY: Learning Lead or Miss Lawson regarding funding.

Senior Leadership Team Link – also available to provide support if other avenues have been unsatisfactory or concerns remain.

Contact via


HOY: Well-being Lead

HOY: Learning Lead

SLT Link


Miss A Piggott

Miss H Rose

Ms R Cottam


Mr R Harris

Mrs V Panayi

Miss R Qureshi


Miss W Taylor

Mrs V Panayi

Miss D O’Reilly


Miss M King 

Mrs A Ridge

Miss C Lawson


Mrs G O’Connor

Mrs A Ridge

Mr I Donegan


Miss L Cassidy

Ms J Slark

Mr T Newman

Any member of staff can be contacted via the address – mark your email as “FAO …” with the name of the member of staff you want to communicate with.


Support Services in school

Deputy DSL, Miss Herran is responsible for coordinating the Student Support Services shown in the table below and can be contacted on 020 8642 2025 or email  


    Art Therapist                             Kerry Kinnell

  • Expert support for students affected by loss, bullying or family troubles.
  • Tailor made programmes, including art and play therapy

      Personal Pupil Advisor     Tina O’Connor

  • The targeted approach - The main aims are working towards raising achievement and attendance whilst offering information, advice and guidance.  

    Chaplain                               Deacon Errol  

  • Support provided for bereavement and loss
  • Restorative justice approach to bullying and friendship issues

    School Counsellor                    Therese Lord

  • Deals with a wide range of emotional, academic and social issues
  • Aims to support emotional well-being

    MENT4U                             Tope Hunter

Offers 1:1 mentoring in personal and social issues, such as:

  • improving attendance
  • raising self-esteem
  • enabling re-engagement in school
  • helping with problems in and outside school

  Education Wellbeing Practitioner        Louise Hellings

  • Guided self-help to develop coping strategies for managing mild to moderate anxiety or low mood
  • Helps tackle distressing thoughts and increase resilience to future problems.
  • Referral via HOY or AHT


Primary First Aider Mrs H Hasleden: for any information regarding the Medical Needs Register or Free School Meals applications


HOY can also be emailed via (insert your daughter’s year group)


SENDCo – Mr L Keane: for issues relating to additional learning needs including exam access arrangements (


Key Stage 5 Manager: Ms S Weller: for any queries about the Sixth Form. Contact via telephone on 0208 642 2025 or email


Pastoral AdministratorMrs D Baron also liaises with teachers and parents regarding student work during periods of exclusion or ill-health. Can be contacted on 0208 642 2025


Attendance Officer - Mrs T Hensman: for all attendance and punctuality issues. Report absences via email to or using the inapp on Arbor.  

Mr Simon Dilley is the school Educational Welfare Officer who may offer support to families when a student’s attendance is a concern.


Reporting an absence

Parents/carers must contact the Attendance Officer by email or telephone as soon as possible (and preferably before 9.30am) on the first day of absence. The Attendance Officer will telephone or email parents/carers on the first day of absence when no previous contact has been made.

The tutor will contact home by telephone if any emerging attendance issues arise and parents/carers will be invited into school for a meeting if absences persist. Attendance below 90% may be referred to the Borough School Attendance Service.


Penalty Notices

Schools are now required to issue penalty notices in cases of unauthorised absence from school. 

It would be considered appropriate to serve a notice in the following circumstances:

  • overt truancy 
  • parentally condoned absences 
  • holidays in term-time 
  • persistent late arrival at school i.e. after 8.30am.


Leave of absence

All applications for Leave must be made in advance. Whether Leave is authorised or not remains the discretion of the Headteacher.

The decision as to whether a fine is issued will be based on the following: 

  • Whether there are exceptional circumstances for absence 
  • Failure to make a written request for Leave of Absence to the Headteacher in advance of a planned absence
  • Previous leave of absence requests have been made
  • Previous history of attendance or history of unauthorised absences


The Headteacher will arrange a meeting following any application. Where a leave of absence is granted, the Headteacher will determine the number of days a student can be away from school.

Guidance on ‘Application for Student Leave of Absence’ can be found on the school website or requested from the Attendance Officer. 


Contacting the school

Email the school using the address and mark it ‘FAO ..’ the person you would like to contact. For example, FAO Subject Leader of Maths. You may also telephone the school on 020 8642 2025 and will be offered a number of options to choose from. N.B. Please note that Reception telephones take calls between 7.30am and 4.30pm.


NSPCC – 020 7825 2500

Childline – 0800 1111

Child Exploitation and Online Protection Centre (CEOP) www.ceop.police/

St Philomena’s Catholic High School for Girls

Shorts Road

Carshalton Surrey


T: 020 8642 2025


For general enquiries please mail:

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