I am urgently concerned

No matter how hard things seem at the moment you are not alone. It is important to know many other parents have gone through what you are going through.

What is a crisis?

Crisis tends to refer to a mental state suddenly getting worse, or someone suddenly becoming distressed and engaging in behaviours that cause concern. Generally, these situations tend to be quite rare, but should always be taken seriously. The key message is to try and deal with the immediate situation as safely and calmly as possible and get help quickly, if you need it.

Can I cope in a crisis? Will I be able to help?

A crisis is different for everyone but with the right information you can help the young person you are caring for through a crisis. It’s hard to believe when you are in the middle of a crisis situation things can get better but crises can and do pass. Information in the session is based on the real crisis experiences of young people and parents/carers who are now managing crises well or have successfully recovered and are crisis free. It is possible.


We use a simple red/amber/green system to help you choose the steps to follow in a crisis:

Green traffic light: Stay alert

This indicates the crisis situation may not need immediate attention but you need to stay alert.

In some cases you might get professional help from your child’s teacher/counsellor or from your GP and/or the CAMHS team if you are already seeing them.


Amber traffic light: Take steps to find help and support

This indicates things may be difficult and although you may not need to take immediate emergency action, it is time to get some additional support as soon as possible and within 24 hours.

This support might be from your GP and /or A&E or your CAMHS team if you are already seeing them.


Red traffic light: What should I do in an emergency?

This indicates you or your family member may be at risk of serious harm and you need to take immediate, emergency action. This might include calling 999, going to A&E or taking a similar life saving action.


If you are worried about your child and want someone to talk to, the below organisations may be of help to you. If you think your child is in immediate danger, don't delay – call the police on 999,or call NSPCC on 0808 800 5000, right away.


NSPCC - 0808 800 5000 (24 hours)

Young Minds - Parents Helpline – call 0808 802 5544 (Mon to Fri 9.30am – 4pm)

ChildLine - 0800 1111 (24 hours)

Samaritans - Phone 116 113 (24 hours)

B-eat - Phone Helpline: 0808 801 0677 (4pm – 10pm. For information on eating disorders)   

Frank - 0800 7766 00 (24 hour confidential information and advice about drugs and substance abuse)

St Philomena’s Catholic High School for Girls

Pound Street

Carshalton Surrey


T: 020 8642 2025


For general enquiries please mail:

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